Terms of service

These terms apply when you use the website, software products, product websites, customer portals and support of Fellaxe Technologies ("Fellaxe", "we", "us"), including Postraxe. When you sign up for a product, the plan, price, trial or introductory period and other details shown to you at sign-up (the "offer") also form part of these terms. If the offer and these terms differ, the offer applies for that product.

1. Using our services

• Our products are for business use. You must be at least 18 and able to enter into a binding agreement.
• Give us accurate account, business and billing details and keep them up to date. Keep your sign-in details secure; you are responsible for activity under your account.
• Do not misuse our services: no unlawful use, no attempts to disrupt or gain unauthorised access, and no automated or abusive messages.

2. Software licence

While your subscription is active, we give you a limited, non-exclusive, non-transferable licence to install and use the software for your business on the number of devices your plan allows. You may not:

• copy, sell, rent or share the software, or use one subscription on more devices than allowed;
• reverse engineer, modify or bypass licence checks, device activation or other protections, except where the law expressly allows; or
• use the software to build a competing product.

The software and all related intellectual property remain owned by Fellaxe.

3. Subscriptions, billing and cancellation

• Prices, taxes, billing frequency and any trial or introductory period are shown in the offer before you agree. Taxes such as GST are added where applicable.
• Subscriptions renew automatically for each billing period until cancelled. Where you authorise recurring payments, we charge the agreed amount when it falls due, including at the end of any introductory period unless you cancel before then.
• You can cancel at any time from your account or by contacting support. Cancellation stops future charges; access continues until the end of the period already paid for.
• If a payment fails, we will tell you and allow a grace period stated in the offer before access is limited.
• Fees already paid are non-refundable except where the offer says otherwise or the law requires a refund.
• We may change prices or plans for future periods with advance notice. Changes do not apply retroactively to the offer you accepted.

4. Activation, licence checks and offline use

Desktop software is activated for a specific device and checks its licence online from time to time. It keeps working offline for a limited period stated in the product, so short internet outages do not stop your business. If the subscription ends or the device cannot verify its licence within the allowed period, some features (such as creating new orders) may be limited. Your records, backups, exports and the ability to renew remain available.

5. Your data

• Your business data belongs to you. Data stored on your own computer is under your control; keep regular backups using the tools provided.
• You allow us to use files and information you send us (for example menu files for setup) only to provide and support the service.
• You are responsible for having the right to record any personal data of your own customers in the software.
• How we handle personal data is described in our privacy notice.

6. Updates and support

We may update our products to fix problems, improve security or add features. Some updates may be required to keep using the service. Support is provided online through the channels shown for each product; onsite support is not included unless the offer says so.

7. Third-party services

Some features rely on third parties such as payment providers, hosting and email services. Their own terms may also apply, and we are not responsible for services we do not control.

8. Availability and disclaimers

We work to keep our services reliable, but we do not guarantee they will be uninterrupted or error-free. Except as stated in these terms or required by law, our services are provided "as is".

9. Limitation of liability

To the extent permitted by law, Fellaxe is not liable for indirect or consequential losses, such as lost profits, revenue or data. Our total liability for any claim relating to a product is limited to the fees you paid for that product in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

10. Suspension and termination

We may suspend or end access if you seriously or repeatedly breach these terms, fail to pay after the grace period, or if required by law, and will give notice where reasonable. You may stop using our services at any time. Sections that by their nature should continue (such as ownership, liability and governing law) survive termination.

11. Website content

Website content, the Fellaxe name and logo, and product names such as Postraxe belong to Fellaxe. Information on our websites is general and may change; product details are confirmed in each offer.

12. Changes to these terms

We may update these terms. We will give account holders advance notice of material changes, and continued use after a change takes effect means you accept it.

13. Governing law

These terms are governed by the laws of India, and disputes are subject to the jurisdiction of Indian courts.

14. Contact

Questions about these terms: contact@fellaxe.com.